• Return transfers from the Memorial Gate Car Park to Ndaka Safari Lodge on the days of arrival & departure
• Accommodation
• Lunch, dinner & breakfast – extra charges will apply for special menus due to dietary requests
• All hot beverages & homemade biscuits/rusks from our coffee station located in the dining area
• Two game drives per person per day at the designated times
• Game drive snacks
• Use of lodge facilities, swimming pool & outdoor games

• All bar services at the Lodge & on game drive
• Any premium coffees & speciality drinks e.g. milkshakes
• Nambiti Rhino Protection Levy at the current rate of R100.00 (incl. VAT) per person per night for all guests over the age of 2 years (subject to change without notice & an annual increase usually applies every March)
• Curio & personal purchases
• Extra optional activities such as bass fishing (seasonal)
• Any babysitting services – subject to availability of a babysitter. The rate of R90/hour (for a maximum of 2 children) is payable in cash to the babysitter directly
• Ranger & lodge staff gratuities

We will do our best to accommodate your dietary requests, but please advise of any special dietary needs in advance of arrival. We do not, unfortunately, operate a Halaal or Kosher kitchen.

We can gladly cater for these requests without any extra charges:
Food-specific allergies, e.g. shellfish, mushrooms & onions
Food preferences, e.g. no pork, no beef, no seafood, vegetarians & pescatarians
Gluten free/lactose free/dairy free guests that are happy to “eat around” our standard menus

Extra charges will, however, apply to guests who would prefer for us to shop & cook especially for their diets by adding extra options to our menus for them to enjoy:
Gluten free – R50 pppn extra
Lactose/dairy free – R100 pppn extra
Vegan – R150 pppn extra applies

After making a booking by email to stay@ndaka.co.za, the reservation will remain provisional until it is confirmed with a 50% deposit within 7 days after invoice.

The balance of payment is to be settled 7 days prior to the scheduled date of arrival.

All extras to be settled at the lodge prior to departure.

Ndaka Safari Lodge reserves the right, without notice, to release any accommodation held where the required deposits or payments have not been received timeously.

For group bookings:

The booking of a group reservation must be in writing by email to stay@ndaka.co.za.

Any party reserving 60% or more of the rooms (10 suites) is considered a group.

A group reservation will remain provisional until it is confirmed with a deposit of at least 50% within 7 days after invoice.

Full payment is to be received 14 days prior to the group’s scheduled date of arrival.

All extras to be settled at the lodge prior to departure.

Ndaka Safari Lodge reserves the right, without notice, to release any accommodation held where the required deposits or payments have not been received timeously

Payments can be made by credit card or direct deposit into our First National Bank account Hulmar Properties trading as Ndaka Safari Lodge

Bank Name: First National Bank
Branch number: 257355
Branch name: Midlands Mall
Account number: 62656576489
Swift code: FIRNZAJJ
Reference: Guest Surname + Invoice Number

All credit cards require a letter of authorisation with the cardholder’s signature to debit same or via the secure link to make payment through the secure payment portal as provided.

Copies of proof of payments for bank transfers together with the reservation details must please be emailed to stay@ndaka.co.za

Please note that cheques are not accepted.

Please note that cash deposits are NOT recommended as First National Bank’s cash deposit fees will be for the primary guest’s account.

Similarly, international bank transfers fees will be added to the primary guest’s account.

Cancellation must be in writing by email to stay@ndaka.co.za & is subject to the following cancellation fees:

OUR STANDARD CANCELLATION POLICY IS:

• Cancelled more than 30 days prior to arrival: 10% of the full accommodation charge
• Cancelled 15-30 days prior to arrival: 25% of the full accommodation charge
• Cancelled 8-14 days prior to arrival: 50% of the full accommodation charge
• Cancelled less than 7 days prior to arrival: 75% of the full accommodation charge

Ndaka Safari Lodge reserves the right to issue a voucher for future use and not refund in cash in lieu of cancelled accommodation.

We recommend that all guests, agents & tour operators have comprehensive travel insurance to cover Ndaka Safari Lodge’s cancellation terms and conditions.

COVID-19 pandemic – CANCELLATION POLICY UPDATE – 1st December 2021

INTERNATIONAL TRAVEL BANS

While there may be international travel bans due to COVID-19, we remain open for business and continue to follow strict COVID-19 protocols.
Postponement of your stay without penalty at the same 2021/2022 rate is our preferred way forward. We can gladly move your booking dates (subject to availability of course) or issue you with a travel voucher to redeem when there is more clarity about the way forward and you have alternative travel dates. You are most welcome to “wait & see” as to what transpires and only amend any bookings closer to your planned travel dates.

We do, however, understand that future travel may be difficult for our international guests, so we will consider each booking individually. We continue to recommend to all our guests that they take out comprehensive travel insurance when booking a holiday.

We would appreciate it if you would consider an outright cancellation and a refund request as a last resort. While the terms of our standard Cancellation Policy do specify that Ndaka Safari Lodge reserves the right to issue a voucher for future use and not refund in cash in lieu of cancelled
accommodation, we will process refund requests when funds permit, but our standard cancellation fees and conditions would apply.

UPDATED CANCELLATION POLICY DUE TO COVID-19 FOR SOUTH AFRICAN GUESTS

We have again had to amend our bookings and cancellation policy to reflect current realities due to the ongoing challenges of COVID-19:
Should a South African visitor wish to postpone a booking, the booking may be amended ONCE to any date within ONE year of their original travel dates without penalty, subject to availability and at the same 2021/2022 rate. Please note that, should the new booking however be in a higher season, then the higher 2021/2022/2023 rate would apply to “trade up”. Also, should a booking be changed a SECOND time, then that current 2022/2023 rate would apply and the shortfall would need to be paid.

Our standard cancellation fees will, however, apply for any outright cancellations for all South African-based guests, but we ask that you please rather consider postponing.

ENTRY AND USE AT OWN RISK

Kindly note that your entry at Ndaka Safari Lodge and your use of all facilities at the lodge is entirely at your own risk. The owners of Hulmar Properties trading as Ndaka Safari Lodge, the owners’ lessees, employees and contractors do not accept liability for any damages or injuries which may be sustained or suffered by any person arising from entry upon Ndaka Safari Lodge or the use of any of the facilities established thereon, irrespective of whether any such damages or injuries may be caused by or be attributed to any negligent act or omission.

Although attacks by wild animals are rare, guests are reminded that many of the animals and reptiles they will see are potentially dangerous. Neither Nambiti Conservation Trust, Hulmar Properties (Pty) Ltd, Ndaka Safari Lodge, any lodge owner, their staff members, associates, agents, nor their suppliers can be held liable for any injuries caused during an incident involving the behaviour of wild animals.